Privacy Policy

I.D. ProPlumbing ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website idproplumbing.com (the "Site") or contact us for service. It applies to visitors and customers located in the United States.

Information We Collect

We may collect the following types of information:

• Contact information you provide through our contact form or by phone/email, such as your name, phone number, email address, and the details of your service request.
• Service address and job details needed to schedule and perform plumbing work.
• Usage data such as pages visited, browser type, device type, and general location (city/region), collected automatically when you browse the Site.

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Communicate with you about your service, quotes, and follow-ups
• Improve our website, services, and customer experience
• Comply with legal, licensing, and accounting obligations

We do not sell your personal information for money. We do use Google Analytics and Google Ads (see "Cookies & Similar Technologies" below) to understand Site traffic and measure our advertising.

Contact Form & Email

When you submit our contact form, the information you enter (name, phone number, service needed, and message) is sent directly to I.D. ProPlumbing so we can respond to your request. If our form submission service is unavailable, your device may open a pre-filled email to us instead — in that case, the message is handled the same way as any email you send us directly.

Cookies & Similar Technologies

Our Site uses cookies and similar technologies for two purposes:

• Analytics (Google Analytics): helps us understand how visitors use the Site — which pages are viewed, how people arrived, and general traffic patterns. This data is aggregated and does not identify you personally.
• Advertising (Google Ads): lets us measure the performance of our ads and, where enabled, show our ads to people who previously visited the Site (remarketing).

Google Analytics and Google Ads are operated by Google LLC — you can read how Google handles this data at policies.google.com/technologies/partner-sites, and you can opt out of personalized Google advertising at myadcenter.google.com. Most browsers also let you block or delete cookies in their settings.

Third-Party Service Providers

We may use trusted third-party services — such as form-submission or email providers — solely to help us receive and respond to your inquiries. These providers only receive the information necessary to perform that function and are not authorized to use it for their own marketing purposes.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain uses of your data. Illinois and other state residents may contact us using the information below to make such a request, and we will respond consistent with applicable law.

Children's Privacy

Our Site and services are intended for adults seeking home or commercial plumbing services. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

I.D. ProPlumbing
Phone: (872) 216-8538 or (224) 241-2186
Email: [email protected]